PLANTPAL

Here when you need us

Get help with PlantPal, your account, or a result.

Updated 9 November 2026

Contact support

Email support@secondwindltd.xyz. Include your app version, device type, what happened, and a request ID if the app provides one. Do not send passwords, payment card details, or authentication tokens.

A result seems wrong

Contact support about a diagnosis or care response that seems wrong. Keep uncertain causes open and compare another clear angle. Support is not an emergency channel or a promise of a live horticultural expert.

Subscription help

Try Restore purchases while signed in to the same store account used to buy. Cancel or manage renewal in your Apple or Google account. Pending purchases require store confirmation before paid access can be applied.

Account or data help

You can delete individual saved results and plant records in the app without closing your account. To request deletion of selected records when you cannot use the app, email support@secondwindltd.xyz and describe the records you want removed. We will explain how to verify ownership before removing private data. For removal of your entire account, follow the account deletion instructions. See our privacy policy for the data we process and retention limits.