PLANTPAL

Delete your PlantPal account

Remove your garden and associated account data.

Updated 8 November 2026

From the app

1. Open PlantPal → Settings → Privacy & your data.
2. Choose Delete account data and read the summary.
3. Confirm your identity if requested, then confirm deletion.
4. Use Check deletion status until the app reports completion.

Guests can request deletion from the device they used for their garden.

Without the app

Email support@secondwindltd.xyz with the subject “PlantPal account deletion”. Include the email you use to sign in or an account or deletion reference you already have. We will verify ownership before deleting private data. Do not send passwords or authentication tokens. If you lost access to your guest session and have no reference, let us know. We may need more information to verify which data is yours.

What is removed

Deletion removes your private plants, plans, tasks, logs, care background, saved AI results, notification tokens and preferences, private photos and generated guides associated with the account, then the Firebase identity. An in-progress receipt or minimal safety marker may remain to complete deletion and prevent late jobs from recreating data. Provider backups/logs and required transaction records follow their own policies. We will explain any applicable exception when handling a request.

Cancel subscriptions separately

Account deletion does not cancel a subscription. Cancel renewal in Apple’s or Google’s subscription settings to avoid future charges. Existing store transaction records may remain under the store’s policies.